zd22's Privacy Policy

When you create an account on our platform or get in touch with us, you voluntarily provide certain information. This may include:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or other identity documents (where identity verification is required)
• Payment-related information — such as your bKash, Nagad, or Rocket number
• The content of your communications with support

Some information is collected automatically while you browse our website. This is primarily technical and statistical data used to improve the site's performance:

• IP address and device type
• Browser type and operating system
• Which pages you visited and how long you spent on them
• Referral source (where you came from before arriving at our site)
• Cookie and session data

We keep records of all financial activity you carry out on the platform, including deposits and withdrawals. This information is used to ensure secure transactions and to manage the necessary accounting.

zd22 never sells your personal information to third parties. However, certain information may be shared in the following limited circumstances:

• Payment processors: The minimum information needed to complete bKash, Nagad, Rocket, and bank transfer transactions is shared with the relevant payment service provider.
• Technology partners: Trusted technology providers that help operate the platform may process certain technical data; they are contractually bound to uphold our privacy standards.
• Legal obligations: Information may be shared with the relevant authorities pursuant to a court order or valid legal process.
• Fraud prevention: In cases of serious fraud or legal violations, the relevant authorities may be notified.

Your information is not shared with third parties for any reason other than those listed above.

zd22 retains your personal information for as long as your account is active or as needed to provide our services. Even after an account is closed, some information may be retained for a specified period for the following reasons:

• Meeting legal and regulatory obligations
• Resolving disputes or claims
• Preventing fraud and ensuring security
• Financial record-keeping requirements

Once the specified retention period has passed or the information is no longer needed, we securely delete or anonymise it.

We apply industry-standard technical and organisational measures to keep your information secure:

• SSL (TLS) encryption — fully secured during data transfer
• Encryption of stored data
• Restricted access controls — only authorised staff can view data
• Regular security reviews and testing
• Two-factor authentication (where applicable)

We continuously work to improve data security. Please note, however, that no method on the internet is 100% secure — we take every precaution available.

Our servers and technology infrastructure may be located in various countries. If your information is transferred internationally, we ensure that the receiving organisation will process it in accordance with our privacy standards.

For such transfers, we apply appropriate contractual safeguards to ensure your information remains safe and secure wherever it is held.

zd22 is committed to responsible gambling. For this purpose, we may monitor users' gaming behaviour. If signs of harmful behaviour are observed in any user, steps may be taken to protect them.

To learn more about responsible gaming, visit our Responsible Gaming page.